Privacy Policy

Effective Date: 1 March 2026

Welcome to Freshbet Casino. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.freshbet.com and use our services. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

1. Controller and Contact Information

The data controller responsible for your personal data is:

Freshbet Casino Ltd
Registered Office: 123 Gaming Street, London, UK, WC1N 3AX
Email: [email protected]
Phone: +44 20 7946 0123

2. Information We Collect

We collect and process the following categories of personal data:

Identity Data: name, date of birth, gender.
Contact Data: email address, postal address, phone number.
Account Data: username, password, and other registration details.
Financial Data: payment information, transaction history.
Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
Usage Data: information about how you use our website, products, and services.
Marketing and Communications Data: your preferences in receiving marketing from us and your communication preferences.

3. How We Use Your Information

We use your personal data for the following purposes:

To provide, operate, and maintain our services and website.
To verify your identity and comply with legal and regulatory obligations, including anti-money laundering and age verification.
To process your transactions and manage your account.
To communicate with you, including responding to your inquiries and sending important notices.
To send you marketing communications where you have consented to receive them.
To improve our website, products, and services through analytics and feedback.
To detect, prevent, and address technical issues and fraud.

4. Legal Basis for Processing Your Data

Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, we rely on the following legal bases to process your personal data:

Performance of a contract: to provide you with the services you request.
Legal obligation: to comply with applicable laws and regulations.
Consent: where you have given clear consent for us to process your data for specific purposes, such as marketing.
Legitimate interests: to operate and improve our business, provided these interests are not overridden by your rights.

5. Sharing Your Information

We may share your personal data with the following categories of recipients:

Service providers and partners who perform services on our behalf, such as payment processors, identity verification providers, and IT service providers.
Regulatory, law enforcement, or government authorities as required by law.
Affiliated companies within the Freshbet group for operational purposes.
Other third parties with your explicit consent.

6. International Transfers

Your information may be transferred to, and processed in, countries outside the UK. When we transfer your personal data internationally, we ensure appropriate safeguards are in place to protect your privacy in accordance with applicable data protection laws.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which we collected it, including to comply with legal, regulatory, tax, accounting, or reporting requirements.

8. Your Rights

You have the following rights under UK data protection laws:

The right to access your personal data.
The right to rectify inaccurate or incomplete data.
The right to erase your personal data (right to be forgotten) in certain circumstances.
The right to restrict or object to processing.
The right to data portability.
The right to withdraw consent at any time where processing is based on consent.
The right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website, analyse usage, and support marketing efforts. For detailed information, please see our Cookie Policy.

10. Security

We implement appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the effective date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:

Freshbet Casino Ltd
Email: [email protected]
Phone: +44 20 7946 0123
Address: 123 Gaming Street, London, UK, WC1N 3AX